Privacy Policy
As of: December 8, 2024

At Novelnia.net, we take the protection of your personal data very seriously. In this privacy policy, we explain what data we collect, how we use it, and what rights you have as a user.

1. Responsible body
Novelnia Group.
Email: support@novelnia.net

2. Data we collect
a) Automatically collected data
When you visit our website, technical data is automatically collected, including:
- IP address
- Date and time of access
- Browser type and version
- Operating system
- Referrer URL

b) Data you enter
When you register or contact us, the following data may be stored:

- User name
- Email address
- Discord ID (if linked)
- Payment information (when using the shop)
- Other voluntary information

3. Purpose of data processing
We process your data in order to:
- Provide the website and its functions.
- Manage user accounts.
- Ensure the security and stability of the server.
- Process payments.
- Inform you about important news (only with your consent).

4. Disclosure to third parties
We will not disclose your data to third parties without your consent, unless:
- It is necessary for the fulfillment of a contract (e.g., payment service providers).
- we are legally obliged to do so.

5. Payment processing (PayPal Legacy)
We use the payment service provider PayPal (Legacy) for purchases on our website.
Data processed by PayPal:
- Name
- Billing address
- Payment information (e.g., PayPal account, credit card details)
Important: Payment data is not stored on our website but is processed directly by PayPal. PayPal's privacy policy applies, which you can view here: [ PayPal Privacy Policy ]

6. Social media links
We operate official profiles on platforms such as Discord, YouTube, Twitter, Instagram, and GitHub.
When you visit or interact with our social media profiles, the privacy policies of the respective platforms apply. When you link your account to our website, we may process the following data:
- Discord ID
- YouTube username (for links via YouTube bots)
- Twitter username (for interactions)
This data is used solely to improve the user experience and for community management purposes.

7. Cookies and tracking
We use cookies to improve the functionality of our website and to perform analyses. Cookies enable us to personalize your user experience.
Types of cookies:
- Necessary cookies: Required for the operation of the website.
- Analysis cookies: For improving the website and for statistical evaluation (only with consent).
- You can disable the storage of cookies at any time in your browser settings.

8. Data security
We use technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

9. Return and exchange policy
No exchange or return for digital products.
Please note that all digital products purchased on Novelnia.net (e.g., in-game currencies, premium access, or digital content) are excluded from exchange and return.

According to § 312g para. 2 no. 1 BGB (German Civil Code), there is no right of withdrawal for digital products that are provided immediately after purchase and whose use has already begun.
By making a purchase, you agree that:
- the delivery and provision of digital content will begin immediately after payment confirmation.
- you waive your right of withdrawal.
If a technical error occurs that was caused by us, please contact us at support@novelnia.net so that we can find a solution.

10. Your rights
You have the following rights regarding your data:
- Information: You can request an overview of the data we have stored.
- Correction: You can have incorrect data corrected.
- Deletion: You can request the deletion of your data, provided there are no legal retention obligations.
- Objection: You can object to the processing of your data.
To exercise these rights, please contact us at: support@novelnia.net

11. Changes to the privacy policy
We reserve the right to amend this privacy policy at any time. Changes will be published on this page.

Questions?
If you have any questions about data protection, please contact us at: support@novelnia.net